Skin care made fresh and delivered straight from the lab!

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


Please view our refund policy in the "Support" section.  

The prices displayed on our site are tax-free in your country's currency, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.  


We offer a money back guarantee! If your purchased item(s) happens to arrive damaged or you're not satisfied, you can return it within 30 days of it's arrival for a full refund.  


Due to COVID-19, current shipping can take 2-10 business days within the continental US (after processing) and 2-8 weeks for international orders. Tracking information is available after 1-5 business days of purchasing the product, and it should be sent straight to your email. If you don't receive an email, contact us! 

Note: Due to COVID-19, we do not process and ship orders to Hawaii, Alaska, Puerto Rico, US Overseas Territories, APO/FPO addresses.  

Due to COVID-19, we do not process and ship international orders.  

We will often times include several orders into one package so it's all under 1 tracking number.  

Some products will come from different warehouses. Some can arrive sooner than others.